Workshops

Effective Interpersonal Communications

Built from extensive research into advanced conflict resolution methodology, this one-day workshop is packed with incredibly powerful tools and concepts that can dramatically improve individual and team communications effectiveness. Created especially to give people real-world solutions for dealing with angry, confrontational, emotional and abusive people. This is the highest rated program that John currently delivers, receiving special recognition for excellence from clients such as Pepsi, Tropicana, Flagler Hospital and the US Navy.

Taught in a format of instructor lecture combined with multiple
independent and group workshops the course will address:

» Three reasons why we have difficult communications
» How we create conflict in our own life
» Communicating on purpose
» The “Truth Assumptions”
» Explanatory styles
» Utilizing the Gap
» Advanced questioning and listening skills
» The four “key questions" for avoiding conflict
» The power of “I-statements”
» How to employ the persuasion model

** This program is especially effective for any organization that is struggling with communication breakdowns and high stress within the organization